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Privacy Policy

Last updated: April 10, 2026

Taxacle Ltd (“Taxacle,” “we,” “us,” or “our”) operates the platform available at https://taxacle.com/ (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service. By using Taxacle, you agree to the practices described below.

1. Information we collect

  • Account data: name, email address, phone number, company details, and tax identifiers (such as TIN).
  • Service & filing data: documents, tax filings, appointments, subscription details, and any content you upload or generate through the platform.
  • Technical & usage data: IP address, browser type, device information, and activity logs (including actions performed within your account).
  • Communications: support requests, notifications, and correspondence with us.

2. How we use your information

We use your information to operate and improve the Service, authenticate users, process transactions, manage subscriptions, deliver tax-related services, communicate important updates, enhance security, and comply with legal and regulatory obligations. We do not sell your personal information.

3. Legal and tax compliance

As a tax service platform, Taxacle may process and retain your information to comply with applicable tax laws and regulatory requirements. This may include sharing information with relevant authorities when required by law.

4. Payments and third-party providers

Payments on the platform are securely processed through trusted third-party providers, including MTN Mobile Money and Bank of Kigali (BK). Taxacle does not store sensitive financial credentials such as full mobile money PINs or banking details. These providers handle transactions in accordance with their own privacy and security policies.

5. User responsibilities

You are responsible for ensuring the accuracy of the information you provide and for maintaining the confidentiality of your login credentials. You agree not to use the Service for unlawful or fraudulent purposes and to notify us immediately of any unauthorized access to your account.

6. Security practices

We implement appropriate administrative, technical, and organizational measures to protect your data, including access controls, secure storage, and system monitoring. However, no method of transmission or storage is completely secure.

7. Cookies and similar technologies

We use cookies and similar technologies to maintain sessions, improve performance, and enhance user experience. You can manage cookie preferences through your browser settings.

8. Retention, sharing, and your rights

We retain your information only as long as necessary to provide the Service and meet legal obligations, including tax and financial record requirements. You may request access, correction, or deletion of your personal data by contacting us.

9. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

10. Contact

For privacy-related questions or requests, contact us at infotaxacle@gmail.com.